Privacy Policy
Privacy Policy
Shanghai Yeloworld Technology Co., Ltd. (Address: Building 2, No. 268 Wankang Road, Minhang District, Shanghai; Contact: info@yelopack.com, hereinafter referred to as "Yeloworld", "We", "Us", or "Our") is the operator of the official website of Yeloworld (Website: https://www.yeloworld.com/, hereinafter referred to as "the Website"). We attach great importance to protecting the personal information and privacy of our users (hereinafter referred to as "You"). When you browse and use the Website, we will collect, use, store, and share your personal information. In order to make you informed of our processing of your personal information, we have prepared the Privacy Policy for Yeloworld Website (the "Privacy Policy") and promise to process your personal information in strict accordance herewith.
We hereby remind you that:
Before using the Website, please carefully read the Privacy Policy and fully understand the terms and conditions, including but not limited to the terms and conditions that exclude or limit our liabilities. You understand and acknowledge that, by selecting "Agree" to the Privacy Policy and using the Website, you have fully read, understood and accepted the updated Privacy Policy.
The Website may contain links to other third-party websites or applications. Please note that we will not control these third parties and the Privacy Policy does not apply to services provided to you by other third parties under any circumstances. We suggest that you carefully read the personal information protection policies or statements of third parties before browsing or using their websites or applications, and make appropriate choices. We also suggest that you may terminate the operation to protect your legitimate rights and interests if you discover any risk in these third-party web pages or applications. We will not be involved in or assume any responsibility for any dispute between you and a third party arising from matters such as the protection of personal information.
The Privacy Policy will tell you:
I. How to Collect and Use Your Personal Information
II. How to Store Your Personal Information
III. How to Entrust Others to Process, Share Transfer and Disclose Your Personal Information
IV. How to Protect Your Personal Information
V. How to Manage Your Personal Information
VI. How to Address Minors' Personal Information
VII. How to Update the Privacy Policy
VIII. How to Contact Us
I. How to Collect and Use Your Personal Information
Your personal information that we need/may need to collect and use when you are browsing and using the Website includes:
1. The necessary information that you shall authorize us to collect and use to provide the basic functions of our products and/or services. If you refuse to provide the relevant information, you will not be able to use our products and/or services normally;
2. The information that you may choose to individually agree or disagree to be collected and used by us in order to provide the extended functions of our products and/or services. If you refuse to provide such information, you will not be able to normally use the relevant extended functions or achieve the functional effect we plan to achieve, provided that, your use of the basic functions of our products and/or services will not be affected.
(i) Basic Functions
1. Display of service information
In order to adapt to your device interface and display service information to you, we will use automation tools to collect your browser information, network device type, screen resolution, screen color, and language environment. We collect the aforementioned information to provide you with the best way to display the service information of the Website. If you disagree with our collection of such information, you will not be able to use our services normally.
2. Consultation services
When you have a demand and want us to contact you actively to provide you with more information about our products or services, we will collect your name, zip code, website, mobile phone number you fill in at your free will. If you do not agree to our collection of the aforementioned information, please do not fill in such information voluntarily. As a result, we will not be able to contact you to further provide you with information related to Yeloworld, provided that, provided that, this will not affect your use of other services provided by the Website.
3. Guarantee of the security and reliability of the services
In order to ensure the security and reliability of the services, we will use automation tools to collect your IP address, system, and browser information. We collect the above information for the purpose of securing the services and the operations of the website. If you do not agree to our collection of such information, we will not be able to guarantee the security of the website during your visit.
4. Customer services
Your complaints, suggestions or feedback to us through our feedback system, if any, will all make us collect your correspondence or call history with us, the contact data you provide, and the information you provide to prove the relevant facts. We collect the above information in order to facilitate contact with you, help you solve the problem in the shortest time or record the solutions and results of the related problems. If you do not provide the above information, your complaints, suggestions and feedback may not be addressed promptly and effectively, provided that, the normal use of our services will not be affected.
When making complaints, suggestions or giving feedback, you are not expected to disclose your other information (especially your personal privacy information), except for the above necessary.
(ii) Additional Business Functions
1. Permission invocation
During your use of the Website, we will not invoke your related permissions.
2. Use of Cookie and similar technical services
(1) In order to ensure the proper operation of the Website, your better visit experience, or recommendations of the content that you may be interested in, we may store small data files called Cookies on your computer. Cookies usually consist of identifiers, site names, numbers, and characters. Cookies allow us to collect your preferences and related data.
(2) We will not use the Cookies for any purpose other than those described herein. You may enable or disable the Cookies by following the relevant instructions in your browser settings, provided that your browser or browser add-on service allows it. For more details, please visit: https://www.aboutcookies.org/. However, if the Cookies are disabled, some functions of the Website may not work properly.
(iii) How to Use Your Personal Information
1. We will only collect and use your personal information for the purposes and to the extent specified in the Privacy Policy. Otherwise, we will seek your prior consent or have other legal reasons.
2. The sensitive personal information we collect has been displayed in the Privacy Policy through prominent identification. Once your sensitive personal information is disclosed, tampered with or illegally used, it will cause damage to your personal or property safety. In order to prevent your sensitive personal information from being leaked or illegally used, we have taken appropriate technical and organizational protection measures to protect your information security to the greatest extent.
3. If the information you provide contains the personal information of other users, you must ensure that you have obtained legal authorization before provision. If there is any child's personal information involved, you must obtain the consent of the corresponding guardian before release. In such case, the guardian has the right to contact us through the channels specified in the Privacy Policy to request correction or deletion of the content involving the child's personal information.
4. Please note that the personal information you provide when using our services will continue to be licensed to us for the duration of your use of our services unless you delete it or refuse us to collect it by system settings.
5. We will make statistics on the usage of the services we provide and may make such statistics available to the public or third parties for the purposes of product development, service optimization and safety assurance. However, such statistics do not contain any identifying information about you.
6. We will desensitize your personal information before display according to the actual business functions, including masking, shielding, and other de-identification technologies, to protect your information security.
(iv) Other Circumstances to Collect and Use Personal Information
According to relevant laws and regulations, we may collect and use your personal information without your prior consent if:
(1) It is necessary to conclude and perform a contract to which you are a party;
(2) It is necessary to fulfill the statutory obligations;
(3) It is necessary to deal with public health emergencies or to protect the life, health and property safety of natural persons in emergencies;
(4) The personal information is collected within a reasonable range for news reporting, supervision by public opinion for the public interest, etc.;
(5) We collect the personal information that has been disclosed by yourself or other personal information that has been legally disclosed within a reasonable scope in accordance with the provisions of the Privacy Policy;
(6) Other circumstances as stipulated by laws and administrative regulations.
II. How to Store Your Personal Information
(i) Storage Location
All personal information we collect and generate inside and outside China will be stored in China. If it is necessary to transfer your personal information abroad, we will act in accordance with the legal requirements for the departure of personal information before the transfer. Beyond that, if it is necessary to transfer your personal information abroad, we will act in accordance with the applicable legal requirements for the departure of personal information before the transfer.
(ii) Storage Period
1. We only keep your personal information for the shortest period as provided for by laws and regulations, and for the shortest period necessary to achieve the purpose stated herein.
2. If we terminate the services or operation, we will notify you at least 30 days in advance, and delete or anonymize your personal information upon termination of the services or operation.
(iii) How is Personal Information Transferred Globally
Yeloworld clients may be found all over the world, which means that Yeloworld may process personal information in your countries or regions, or be accessed from these countries/regions. Data protection laws may vary in these countries/regions.
In such cases, Yeloworld will take steps to ensure that the data we collect is processed in accordance with the requirements of this statement and applicable laws.
III. How to Entrust Others to Process, Share Transfer and Disclose Your Personal Information
(i) Entrust Others to Process
We may entrust authorized affiliates or partners to process your personal information in order to provide you with corresponding products or services. However, we will only entrust authorized partners to process your personal information for legal, legitimate, necessary, specific, and explicit purposes, and will only provide personal information necessary for using our products or services. Our partners shall not use your personal information for purposes not entrusted by us before your consent.
If we entrust our partners to process your personal information, we will sign a Data Protection Agreement with them, requiring them to process your personal information in accordance with the Agreement, the Privacy Policy, and relevant laws and regulations.
(ii) Sharing
In principle, we will not share your personal information with others. If it is indeed necessary to share your personal information, we will get your individual consent or meet other conditions as provided for by laws.
(iii) Transfer
If any merger, division, dissolution, or bankruptcy involves the transfer of personal information, we will require the company or organization receiving your personal information to continue to be bound by the Privacy Policy, or we will require the company or organization to seek your authorization again.
(iv) Public Disclosure
In principle, we will not publicly disclose your personal information. If it is indeed necessary to publicly disclose your personal information, we will get your individual consent or meet other conditions as provided for by laws.
IV. How to Protect Your Personal Information
(i) Data Security Management and Technical Measures
We have taken security measures that meet industry standards to protect your personal information and prevent unauthorized access, public disclosure, use, modification, damage, or loss of your data. We will take all reasonably practicable measures to protect your personal information. For example, the data exchange between your browser and the server is protected by the Secure Socket Layer (SSL) protocol encryption. We will use encryption to improve the security of your personal information, use trusted protection mechanisms to prevent malicious attacks on your personal information, deploy access control mechanisms to ensure that only authorized personnel have access to your personal information, and organize security and privacy training courses to enhance employees' awareness of the importance of protecting your personal information. At present, our important information system has been filed and evaluated in network security level protection.
(ii) Responding to Data Security Incidents
In case of an unfortunate occurrence of any personal information security incident, we will inform you, in accordance with the requirements of laws and regulations, by email, letter, telephone, push notification, and other means, of the basic situation of the security incident and the possible impacts, the disposal measures we have taken or will take, the advice on your own risk prevention and mitigation, the remedial measures for you, etc. If it is difficult to inform you one by one, we will make announcements in a reasonable and effective way. In addition, we will also actively report the disposal of the personal information security incident in accordance with the requirements of the regulatory authorities.
V. How to Manage Your Personal Information
During your use of our services, you may contact us by means of the prompts on the corresponding page or as set forth herein to inquire, copy, transfer, refuse, or limit the processing of correct, supplement or delete your personal information, and exercise the right to change the scope of your consent. In addition, we have set up complaint-reporting channels, and your opinions will be dealt with in time.
1. Right to query and copy personal information
If you want to inquire and copy your information, you can contact us through the contact information provided herein.
2. Right to transfer personal information
If you need to transfer your personal information in part or in whole to your designated personal information processor, you may contact us through the contact information provided herein. We will review your request, and provide you with a transfer route within 15 days or within the time limit stipulated by law, provided that it meets the requirements of relevant regulatory authorities in China.
3. Right to restrain automated decision making
As for the services we provide for you, the automated decision-making mechanism is not involved.
4. Change the scope of your consent
You may contact us in the manner set forth herein to change the scope of your consent or withdraw your authorization.
Please understand that the services may become available by the Website only after the collection of necessary personal information. When you withdraw your consent, we will no longer be able to provide you with the services corresponding to the consent before withdrawn, provided that it will not affect the personal information processing services previously carried out based on your authorization.
5. Right to rectify or supplement personal information
If you wish to rectify or supplement your information, you may contact us through the contact information provided herein, and we will respond to your request for rectification or supplement within 15 days or within the time limit as provided for by laws.
6. Right to delete personal information
You may request us to delete your personal information if:
(1) The processing purpose stated herein has been achieved, cannot be achieved, or is no longer necessary to be achieved;
(2) You withdraw your consent on which processing your personal information is based;
(3) The storage term of personal information has expired;
(4) We collect, use, store, share, or publicly disclose your personal information in violation of laws and administrative regulations or the agreement with you;
(5) You are no longer using our products or services;
(6) We stop providing products or services;
(7) Other circumstances as stipulated by laws and regulations.
We will, upon receipt of your deletion request and verification of your identity, handle the request and give a reply as soon as possible. If we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us and ask them to delete such information in time, unless otherwise stipulated by laws and regulations or these entities have obtained your independent authorization.
When you delete information from our services, we may not immediately delete the corresponding information from the backup system, provided that we will delete the information when updating the backup. Except by storing and taking necessary security protection measures, we will not deal with the personal information whose storage term prescribed by laws and administrative regulations has not expired, or that is difficult to be deleted technically.
7. Other rights to personal information
Under the condition of complying with relevant laws and regulations, your near relatives may exercise the above-mentioned right to query and copy, right to rectify, right to delete, and other rights to your relevant personal information, unless otherwise arranged by you.
8. Right to explain
You may contact us through the contact information provided herein in case of any questions about the Privacy Policy.
9. Response to above request
For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before we process your request. We will respond to your request within 15 days or within the time limit as provided for by laws.
In principle, no fee will be charged for reasonable requests. However, we will charge a fee as appropriate for requests that are repeated for several times and exceed reasonable limits. We may reject requests that are repeated for no reason, require excessive technology, put the legal rights of others at risk, or are highly impractical.
10. Response exceptions
We will not be able to respond to your request if:
(1) It is related to the fulfillment of our obligations under the laws and regulations;
(2) It is directly related to national security and national defense security;
(3) It is directly related to public safety, public health, and major public interests;
(4) It is directly related to criminal investigation, prosecution, trial and sentence enforcement;
(5) We have sufficient evidence of subjective malice or abuse of rights by the owner of the personal information;
(6) It is related to protection of lives, properties, and other significant legitimate rights and interests of the personal information owners or other individuals, but it is difficult to obtain the consent of the owners;
(7) A response to the request of the personal information owner will result in serious damage to the legitimate rights and interests of the owner or other individuals or organizations;
(8) It involves trade secrets.
VI. How to Address Minors' Personal Information
1. The services provided by the Website for you are of commercial nature, and we do not provide services to minors in principle.
2. In the case of any personal information collected from minors with the consent of their parents or legal guardians, we will use or publicly disclose such information only as permitted by law, with the express consent of the parents or guardians, or as necessary to protect the minors.
3. If any facts prove that we have collected personal information from minors without prior consent of verifiable parents or legal guardians, you may contact us via the contact information set forth herein and we will attempt to delete the relevant information as soon as we understood and verified it.
VII. How to Update the Privacy Policy
1. The Privacy Policy may change from time to time. We will post any changes hereto on this page. We will also provide more prominent notice of major changes (we may provide specific notice of changes hereto, such as by putting a special reminder on the page you visit). We will not reduce your rights under the Privacy Policy without your express consent.
2. The major changes to the Privacy Policy include, but are not limited to, major changes in service model; changes in the main recipients of personal information sharing, transfer or public disclosure; major changes in your rights to participate in the processing of personal information and how you exercise them; changes in the department responsible for personal information security, contact information and complaint channels; when the assessment report for personal information security impacts indicates high risks.
3. We will also keep an older version of the Privacy Policy on file for your review.
VIII. How to Contact Us
Please contact us without any hesitation in the following ways in case of any doubts about the Privacy Policy or about the protection of personal information:
Contact Information: info@yelopack.com